Shipping & Delivery

Free Shipping

SPECTRAH offers complimentary shipping within Australia via regular Australia Post, with a delivery window of up to 12 days from receiving an online order. Orders received during the weekend will be shipped on the next business day. All parcels are shipped using the Australia Post network. All packages are sent with a tracking number once your order has been dispatched.

All parcels will be delivered to the provided shipping address and will require a signature upon receipt. It is recommended to provide a work address for delivery if no one is home during business hours as due to safety issues, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected.

Parcels will be plain and unmarked for privacy and security with no mention of our company name or the contents of the parcel. We assume no responsibility for package’s once they leave our warehouse, however we will assist customers as best we can with tracking and status of delivery.

Delivery Times

Order delivery times depend on the shipping service selected and your location. All orders are typically delivered quickly (up to 12 days from receiving an online order), however, at certain times, problems out of our control can occur which may cause delay in delivery.

Below are estimated delivery times to major cities and most metro areas within Australia:

  • Australia Post – Regular (2 – 10 Business Days)
  • Australia Post – Express (1 – 3 Business Days)

Please note that Transit times exclude weekends and public holidays, and delivery times to remote areas make take a little longer.

Pickup

Not available as yet.

Discreet Shipping

We will ship your products in plain courier satchels or boxed in plain packaging with no mention of our company name.

International Orders

We ship our products worldwide. Please note that international orders may be subject to local customs duties and taxes. As well, for international orders, ‘you’ the customer accept all responsibility with complying with your country’s customs laws. While we have had no problems in the past shipping internationally, in the event an item is confiscated by your customs, we are not responsible, so please check with your customs in advance.

Payment Information

You can choose any of the following payment methods at the checkout when completing your order:

PayPal

PayPal is a free, safe and secure way of sending money worldwide through the internet using your credit card or bank account. It is the most widely accepted payment method for internet shopping.

To pay by PayPal, click on the “Place Your Order” button on the order confirmation page after completing and submitting your order details.

If you have funded your PayPal payment with a credit card or PayPal balance, the payment will come through to us instantly. If, however you pay using your bank account, it will take around 5-7 days for the payment to clear before we can ship your order.